Preamble - Purpose

ILAN DIFFUSION is a Limited Liability Company, with a share capital of 50,000 euros, whose registered office is located at 450 route de Bordenoud – 38110 DOLOMIEU, registered with the RCS under number 491 807 491.

The company ILAN DIFFUSION carries out an activity of sale of products online exclusively.

The company ILAN DIFFUSION publishes these general conditions of sale, in order to define the contractual relations with its customers and partners.

These general conditions apply to all contracts for the sale of products related to the activity of the company ILAN DIFFUSION, in France and abroad.

The parties agree that their relations will be exclusively governed by these presents.

Any modification of these general conditions desired by the customer must be the subject of a written request from him at the latest before the order and must also be accepted by the company in writing in order to be binding on him.

Any order placed by the customer on the site entails the pure and simple acceptance, without restriction, of these general conditions of sale.

Consequently, the buyer acknowledges being perfectly informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the website store.

1. Products

To. The product offer

The list and characteristics of the products offered by ILAN DIFFUSION are visible on the website, within the limits of available stocks.

The products are likely to be modified and adapted at any time by the company, in order to meet the expectations of the customer.

It should be noted that the photos are not contractual in nature because manufacturers and suppliers may change the presentation of their products at any time, without their technical performance being modified.

In addition, the technical characteristics of the products may evolve on the initiative of the manufacturers and suppliers in respect of improvements or changes in the regulations, which the customer accepts by renouncing to form any complaint in this respect.

b. The availability of products

The products visible on the website are available at the prices and conditions offered by the company ILAN DIFFUSION, subject to sufficient stock.

Regarding products not stored in the company's warehouses, information relating to the availability of products comes directly from ILAN DIFFUSION's suppliers and may exceptionally be incorrect or imprecise.

ILAN DIFFUSION undertakes, in this case, to provide the customer with any additional information necessary for the smooth running of his order.

If the product ordered is ultimately unavailable by our supplier, the order placed will be automatically cancelled.

A refund will be made by ILAN DIFFUSION, if the price of the order has been debited for the customer, unless the buyer decides otherwise.

2. Order

To. Information when ordering

The customer is required to ensure the completeness and conformity of the information validated during the order, in particular the delivery address, bank details, etc.

ILAN DIFFUSION cannot be held responsible for any input errors and the consequences that may result (delay or error in delivery).

In this case, the reshipping costs will be borne by the customer, who acknowledges and expressly accepts it.

b. Control of orders in the context of the fight against fraud

In order to ensure the security of transactions and to fight against payment fraud, the company may have to carry out checks in order to authenticate the transaction data.

As such, the company may invite the customer to communicate any supporting document useful for the validation of the order (identity document, bank details, etc.).

In the absence of transmission of the supporting documents requested, the company ILAN DIFFUSION reserves the right to purely and simply cancel the order.

The transmission time of the requested documents, as well as their processing time, may delay the validation, as well as the shipment of the ordered products.

3. The price of the products

The order will only be final after validation of full payment of the price and good collection by the company.

Prices are displayed inclusive of VAT.

Prices are in euros.

Prices are likely to change throughout the year, depending on external factors impacting the company's business, but also depending on the suppliers and manufacturers of the products.

The reference price is the one offered at the time of purchase of the product, on the day of validation of the order and not that on the day of delivery.

No refund will be made by the company if the price of the product should decrease between the order and the delivery.

Conversely, the company will not request any additional payment if the price of the product should increase on the day of delivery.

To each order are added delivery costs, in addition to the price of the selected products, which are indicated on the site, according to the volumetric weight of the products ordered.

All costs are summarized when placing the order.

4. Payment terms

Payments will be made at the time of the order, by credit card, PayPal, check, bank transfer or direct debit.

To. Payment by credit card

To pay for his order online, the customer has all the payment methods offered during the final validation of his order.

The national blue card, the Visa card and the Mastercard are accepted on the ILAN DIFFUSION site.

The customer expressly acknowledges having the rights to use the selected payment method.

An order paid in full online will be debited at the time of validation of the order.

b. Payment by Paypal

Payment by PAYPAL allows you to pay online without communicating your financial information during the transaction.

PAYPAL payment is completely secure and the customer's bank details are never disclosed to merchants.

vs. Payment by check

Payment by check is accepted for any order not exceeding the amount of 600 euros.

The check must be issued by a bank domiciled in metropolitan France.

In the case of payment by cheque, the following procedure must be respected:

- Establish the check payable to ILAN DIFFUSION SARL
- Note on the back of the check the order number
- Send the check and a copy of the buyer's identity document to the following address: ILAN DIFFUSION – 450 route de Bordenoud – 38110 DOLOMIEU.

The order will be processed upon receipt of the check and after it has been cleared.

The customer expressly acknowledges having the rights to use the selected payment method.

d. Payment by bank transfer

The company accepts payment by bank transfer.

The customer must ensure that he mentions the order number in his transfer order.

The order will only be shipped after full receipt of the order by the company, of which the customer is informed and accepts.

The customer expressly acknowledges having the rights to use the selected payment method.

e. Assets

Credit notes issued by ILAN DIFFUSION are valid for one year following their issue.

f. Late payment

In the event of late payment or collection of all or part of the price, late payment interest equal to the interest rate of the European Central Bank plus 10 percentage points will be due on all unpaid sums as soon as the due date and without prior formal notice being necessary for this (Article L.441-6 of the Commercial Code).

Any delay in payment entails, moreover, automatically, without the need for formal notice: the payment of all of the debts of the company, even not due, as well as the right for the company to suspend all deliveries and all work in progress until full payment.

Invoices will be sent to the customer at the latest upon receipt of the products.

5. Cancellation of the order before its dispatch

Any cancellation of order must be made with the customer service of the company ILAN DIFFUSION, through its customer area.

In this case, the company will try, if possible, to block the shipment of the order.

If, given the state of preparation of the package and/or the late nature of the cancellation, the cancellation of the shipment proves impossible, the customer will be required to refuse the package upon receipt.

In this case, the customer is informed that the delivery costs will not be refunded to him in order to compensate the company ILAN DIFFUSION for the return costs incurred, which the customer accepts.

6. Shipping

Orders will be shipped after full payment of the price of the product and transport costs.

The goods are delivered via a carrier chosen by the customer, at the risk and peril of the recipient.

Deliveries are made to a location determined by the customer.

The company ILAN DIFFUSION declines all responsibility in the event of damage occurring during transport.

The purchaser is responsible for checking the good accessibility of the place of delivery.

7. Receipt of the order

Upon delivery, the customer has the obligation to check the condition of the package and its contents.

The customer agrees to be vigilant when receiving the order, about its verification and the observation of any anomaly.

The third party who receives the parcel on behalf of the customer is deemed to know the precautions for use and must take the same care as if he were the main recipient.

Regardless of the carrier and in the presence of an apparent anomaly (damage, missing product, damaged package, broken product, etc.), the following procedure must be strictly observed:

- Unpack the package in the presence of the delivery person
- Enter detailed handwritten reservations by having the deliverer sign alongside.

The mention "subject to unpacking" is considered to be imprecise and general, which the customer acknowledges.

The customer is required to alert the company ILAN DIFFUSION, by registered letter with acknowledgment of receipt within a maximum period of 3 days following receipt of the goods, of any defect in the product ordered or failure to deliver (damage, loss).

In the event of a defect or breakage of the goods, the company may order and deliver the new product, the return costs being borne by the customer.

The same procedure must be applied in case of refusal of the parcel.

8. Delivery times

An approximate period between 72 hours and 10 days is set for the delivery of the product, from the full receipt of the order by the company.

Delays may not be invoked by the customer to justify the cancellation of the order or to entitle the company to deductions from the price or payment of damages.

Furthermore, this deadline is communicated for information only and is not valid in the event of bad weather (rain, hail, frost, etc.), force majeure (strike, flood, fire, war, etc.), natural disasters, difficulties supply, lack of manpower, transport difficulties.

9. Right of withdrawal

To. Withdrawal deadlines

The customer has a withdrawal period of fourteen working days from receipt of the goods, without having to justify reasons or pay penalties, with the exception of return costs.

The withdrawal period is in all cases subject to the condition that the customer returns the item new, complete with documentation and accessories, if possible in its original packaging, at the same time as he exercises his right of withdrawal.

b. Terms of withdrawal

To be able to exercise his right of withdrawal, the customer must contact customer service by connecting to the site, after identifying the order.

The customer will then have to send the package back at his own expense, via the post office or the carrier of his choice.

vs. Repayment Terms

If the customer has exercised his right of withdrawal, the company undertakes to reimburse him the sum paid upon signing the order, at the latest within 30 days following the date on which this right was exercised (art. L .121-20-1 of the consumer code).

Reimbursement will be made by re-credit system in the event of payment by credit card or PAYPAL, or by check in other cases.

d. Exclusion of the right of withdrawal

In view of the rules applicable in this area, certain products are excluded from the right of withdrawal.

Cannot be subject to a right of withdrawal:

- Specially manufactured or personalized goods
- Sealed goods that have been unsealed by the buyer after delivery (CDs, DVDs, video games, software, etc.)
- Audio or video recordings or software sealed and unsealed after delivery.

10. Retention of title

All products delivered to the customer in execution of the contract remain the property of the company until full payment of their price, including all costs and taxes.

The risks (loss, theft, deterioration, etc.) relating to the said products are however transferred to the customer upon delivery, as well as the obligation to repair any damage they may cause to property and persons.

11. Warranties - Responsibilities

The company does not grant any automatic contractual guarantee.

The company can only be held liable with regard to the customer when the goods delivered do not conform to those ordered.

Complaints, including for lack of quality, conformity, or quantity will be deemed admissible if they have been sent to the company within three days of receipt of the goods, in accordance with the procedure provided for above.

In the absence of a complaint within the prescribed deadlines, the materials delivered will be deemed to be of good quality and quantity and conform to the needs of the buyer.

The liability of the company in terms of quality, conformity or quantity defects is limited exclusively to the replacement of the goods or their reimbursement under the conditions provided for above, excluding any other compensation.

The company can always block a liability action by bringing it into conformity or by replacing a defective or non-compliant product, it being understood that the company does not accept any return of goods without having previously authorized it.

The return costs will remain exclusively the responsibility of the customer, unless otherwise provided by the company.

Under no circumstances may the company's liability be substituted for that of the manufacturer or supplier for faults or manufacturing defects, as well as their possible consequences.

Indeed, the customer is informed that he can benefit from the contractual guarantee possibly offered by the suppliers of the products which the company sold to him.

The warranty does not cover:

- Damage and defects caused by natural wear or by external accident (erroneous assembly, faulty maintenance, etc.)
- Any material damaged after purchase.

12. Electrical and electronic waste

The company ILAN DIFFUSION is part of the Eco-system program which participates in the implementation of waste treatment.

When purchasing an electronic or electrical device, an environmental contribution is invoiced to the customer, in accordance with the regulations in force. It is entirely donated to an approved eco-organization in order to finance its recycling.

To protect the environment, the buyer must ensure that collection and processing comply with environmental rules and do not dispose of waste electrical and electronic equipment used or broken with municipal waste.

13. Clearance products

Destocking products concern products that are not distributed through the traditional channels set up by the company.

These products can result from a return of the after-sales service, batches in end of series and unsold.

The goods offered for clearance are indicated on the company's website and are offered at prices below the market price.

14. Applicable law - Competent courts

This agreement is subject to French law.

The company intends to favor an amicable outcome before any contentious procedure and reserves the right to call upon a conciliator of justice.

15. Intellectual Property - Image

The company is the sole owner of the website and responsible for all informational, technical or commercial information contained on said site.

It is specified that the information, images, diagrams and descriptions, both visual and technical, disseminated on the ILAN DIFFUSION site are strictly indicative, without being able to be considered as contractual and that they are likely to be modified at any time. unilaterally by society.

Any total or partial reproduction by the customer is strictly prohibited under penalty of legal proceedings.

16. Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, the customer has the right to query, access, modify, oppose and rectify personal data concerning him.

By entering his e-mail address on one of the company's sites, the customer will receive emails containing information and promotional offers concerning products published by the Company.

By adhering to these general conditions of sale, the customer consents to the company collecting and using this data for the performance of this contract and acknowledges having read the company's personal data protection policy.

The customer has the right to access and rectify information concerning him, which he can exercise by sending a registered letter with acknowledgment of receipt to the company's registered office.

August 05, 2021